I have a passion for IT. I am a proven outgoing, energetic and committed IT professional.
I started my IT career while working for a large, overseas newspaper where I identified and solved network issues through 'above the pay-grade' committment and determination to achieve success for the company. I seek to make a difference in all my endeavours, to maintain Continuing Professional Development and to gain project management skills through my local specialised Project Management Toastmasters.
- Education
-
Trios College
'Web Application Specialist' and 'Network Engineering Diploma'
George Brown College
Computer Programming Diploma
Allameh Tabatabaei University
BSc Business Administration
- Skills
-
Certifications
Microsoft certified: MCSE, MCSA, MCDST
Microsoft certified: Technology Specialist in SQL, MCTS
Comptia Corporation: Net+, A+
Quartz Company: Mac OS Technician
Technical skills
OS systems: Windows XP/7, MS Server 2003/2008, Novel 3.1/4, Unix
Databases: MS Access 2010/13, MS SQL Server 2008/2012, Oracle 10
Applications: Dreamweaver CC, Photoshop CC, MS Office 2010/2013/365, Symantec Anti-Virus server and
client security, Veritas Backup Exec for Windows Server,
Lotus, Frontpage, Pagemaker, Quarkx
Services: IIS, MS Exchange Server 2003, MS DNS Server, MS DHCP Server
Network: LAN/WAN switching, Cisco programming, VPN
- Experience
-
Web DeveloperNGC Company, 2007- Present
- Responsible for the design and development of web pages, graphics, multimedia, User Interface
- Developing websites and/or web applications
- Practical experience in working with HTML, Wordpress, JavaScript, CSS, SQL, graphics creation with Photoshop CC(Creative Cloud), multimedia creation with Flash, ActionScript
- Designed, developed, installed, integrated and operated computer-based systems in Windows 7
IT AnalystTD Bank - Toronto - 2010-2012
- Resolved client’s computer issue either software/hardware through phone or remote access
- Analyzed and troubleshot Network connectivity software using VPN, Citrix, Telnet and Dial-up on Pc/Smart phones
- Provided technical support to client by Remote Assistance tools
- Installed Network printer through TCP/IP portal
- Recorded customer cases quickly and accurately; included all relevant information such as issue, action taken (Tivoli, Front Range and USD)
Technical Support AnalystIBM - Toronto - 2007-2010
- Configured mainframe sessions on users PC (CICs, Imaging)
- Provided accurate, effective and innovative solutions to simple and complicated problems
- Escalated tickets to the appropriate departments if out of scope of support
- Granted user’s rights through Active Directory, MS Exchange Server
- Followed up calls or emails for further assistance
QA AnalystSiemens - Toronto - 2005
- Maintained, prepared and troubleshot customers’ laptops
- Installed and maintained of Backup solution for user in new laptop/desktop by Imaging with Symantec Ghost
- Contacted customers to update their accounts, recorded info in the Dominion (eTicket)
- Hobbies
- Toastmaster International: I am an active, enthusiastic, regular contributor to the
North York Project Management Toastmasters Club
Travel and cycling: I recently combined the two by cycling in England and France
- References
- Available on request
