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Farideh Abadi

Cell: 416-857-4336
Email:

I have a passion for IT. I am a proven outgoing, energetic and committed IT professional. I started my IT career while working for a large, overseas newspaper where I identified and solved network issues through 'above the pay-grade' committment and determination to achieve success for the company. I seek to make a difference in all my endeavours, to maintain Continuing Professional Development and to gain project management skills through my local specialised Project Management Toastmasters.

Education

Allameh Tabatabaei University

BSc Business Administration

Trios College

Network Engineering Diploma

George Brown College

Computer Programming Diploma

Skills

Certifications

Microsoft certified: MCSE, MCSA, MCDST
Microsoft certified: Technology Specialist in SQL, MCTS
Comptia Corporation: Net+, A+
Allameh Tabatabaei: Visual Basic Programming
Quartz Company: Mac OS Technician

Technical skills

OS systems: Windows Server 2003, Novel 3.1/4, Unix
Services: IIS, MS Exchange Server 2003, MS DNS Server, MS DHCP Server
Network: LAN/WAN switching, Cisco programming, VPN
Databases: MS Access 2003, MS SQL Server 2008, Oracle 10
Applications: MS Office 2010, MS Visio 2010, Symantec Anti-Virus server and client security, Veritas Backup Exec for Windows Server, MS Exchange Server 2003, MS Outlook, Lotus, Frontpage, Dreamweaver CC, Pagemaker, Quarkx, Photoshop CC

 

Experience

IT Analyst TD Bank / Kelly - Toronto - 2010-2012

  • Remote troubleshoot emloyee and client computers by phone and remote access
  • Network analysis and troubleshooting, including VPN and Citrix support
  • Network printer installation and maintenace
  • Maintain support documentation and record keeping

Technical Support AnalystIBM / Kelly - Toronto - 2007-2010

  • Professional customer care and service
  • Troubleshoot software and hardware technical issues
  • Manage password reset requests through Active Directory
  • Follow up progress of support issues by phone and e-mail

Network SupportNGC Company - 2010-present

  • Install and configure local network
  • Maintain and performance tune Windows Server 2003
  • Train users on self-help admin tools where appropriate
  • Recommend and install improvements to office IT system

QA AnalystSiemens - Toronto - 2005

  • Follow up hard-drive re-imaging issues with full technical support
  • Solve backup and restore issues for internal staff
  • Troubleshoot issues with Windows XP, network configuration and passwords
Hobbies
Toastmaster International: I am an active, enthusiastic, regular contributor to the North York Project Management Toastmasters Club
Travel and cycling: I recently combined the two by cycling in England and France
References
Available on request